Things don't always go as planned - we'll work to make it right.

If a plant arrives in a poor, unusable condition:

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1)  Simply send us photos of the damaged plant to  within 24 hours of having received your order. ​

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2)  After we have your photos, we will confirm if a refund is in order.

• Please keep in mind that the substrate gel may slosh around during shipment.  Although this causes the plant to arrive in a less presentable state than when we packaged it, this rarely affects the vitality or usability of the aquatic plant.

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3)  If deemed unusable, you can choose to either:

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1) Receive a store credit for the cost of the unusable item(s).

2) Be refunded the cost of the item(s), excluding shipping costs.  

3) Request a re-shipment.  Reshipments will be arranged at our discretion - depending on plant availability and supply levels.  Please note that this option will likely incur a shipping cost.   

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