SHIPPING

Winter shipping Policies (Updated Jan 16, 2021)

Monday Shipping

  • We ship all orders on Mondays to ensure your plants spend minimal time in transit.  In cases where Monday is a holiday, we ship on the next business day.

Canada Post:  Live Arrival Guarantee Suspended 

  • We have been forced to suspend our live arrival guarantee for all shipments sent via Canada Post until further notice.  We apologize for any inconvenience. 

  • ​Canada Post shipments are sent using the "Card for Pick-up" option.  You will receive a "delivery notice card."  Your package will be kept at your local postal pickup location for you to retrieve it.

shipping options

New! Courrier Shipping Options: UPS & Purolator

  • Both UPS and Purolator shipments typically arrive in 1-2 days.

  • Purolator direct to door shipments are dispatched directly to your home.  Do not select this option if you will not be home and able to intercept the package.  The driver may leave the package out in the cold.  Selecting this option will require you to keep an eye on your tracking status and intercept the delivery. 

Note:  We highly recommend using a courier shipping option.  Canada Post continues to experience substantial delays and has been handling packages erratically.  Orders shipped via Canada Post are currently not guaranteed. 

shipping Prices

Orders Under $100

  • Canada Post XpressPost costs $12.00.  This option typically takes 1-3 days to arrive.  *Please note that this method has been experiencing serious delays and is currently not covered by our refund policy guarantee to arrive alive. 

  • UPS & Purolator to Quebec and Ontario cost $19.95.  These options typically take 1-2 days to arrive.

  • UPS & Purolator to the rest of Canada cost $29.95.  These options typically take 1-2 days to arrive.

Orders $100 to $168

  • Canada Post XpressPost is free.  This option typically takes 1-3 days to arrive.  *Please note that this method has been experiencing serious delays and is currently not covered by our refund policy guarantee to arrive alive. 

  • UPS & Purolator to Quebec and Ontario cost $4.95. These options typically take 1-2 days to arrive.

  • UPS & Purolator to the rest of Canada cost $14.95. These options typically take 1-2 days to arrive.

Orders $169 and Over

  • UPS & Purolator are free throughout Canada.  These options typically take 1-2 days to arrive.

Local Order Delivery

  • Depending on the circumstances, we may personally deliver local orders.  In these instances, we will work to ensure that your order arrives within (or before) the shipping service standard timeframe for the service you have selected.

Curbside Pick-Up

Montreal Warehouse Pick-up

  • Local customers have the option to pick up their orders at our warehouse in Montreal.  If you would like to pick up your order:

    • We will email you with instructions for scheduling a time to collect your order.  Typically, your plants will be available within 1-2 business days.

    • Respond to our "Pick-up Instructions" email to schedule a time to collect your order.  We are available to fulfill pick-up orders Monday to Friday, 3-7pm.

  • Select “Local Pickup” as your shipping option during checkout.   

  • Please note that our warehouse is not a shop location.  We are not equipped to collect on-site payments - all orders should be made directly through our website. 

 

  • Due to Covid-19, we are not able to welcome guests for in-person warehouse visits/tours.

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